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Add Credit Limits for Customers

Add in a way to store and track Credit Limits for customers.
Suggested by: Moderator (15 Jun, '20) Upvoted: 10 Sep, '21 Comments: 1
Done Web Portal

Add Timezone override option to User Account setup

Add in an option to override system time zone with a set time zone for a company (Portal settings?) for user accounts to prevent ticket time confusion when company ...
Suggested by: Moderator (12 Jun, '20) Upvoted: 31 May Comments: 1
Under consideration Web Portal

Allow setting fields as required on the Customer level

For example, make it so Job and PO are required fields on Order setup, but only for certain customers.
Suggested by: Moderator (29 May, '20) Upvoted: 29 Aug Comments: 1
Under consideration Web Portal

Show yard on Mobile Dispatching App

Suggested by: Moderator (17 Mar, '20) Upvoted: 17 Mar, '20 Comments: 1

Ability to add multiple Haul Rates to an order/product

Suggested by: Moderator (12 Nov, '19) Upvoted: 18 Feb, '20 Comments: 1
Done Web Portal

Show Order Quantity progress in Ticketing App

When you set a quantity in the order setup, it would be helpful to see the quantity left to haul on the order from the ticketing app.
Suggested by: Moderator (12 Nov, '19) Upvoted: 15 Jun Comments: 1
Under consideration Scale Ticketing App

Location and Yard Based GL Mapping for Freight

We need a way to map the freight revenue for each location/yard to the appropriate GL account so we do not have to manually go into every invoice and move it to the ...
Suggested by: Ryan (28 Nov) Upvoted: 29 Nov Comments: 0
Under consideration Billing & Invoicing Web Portal

Timeout/Clear Form on X Minutes / New Truck Arrival on the Scale

A setting that will time out/ clear form on the ticketing screen if a truck pulls off the scale and a new one arrives. Right now, If the truck does not hit “Create ...
Suggested by: Jason McGouldrick (07 Oct) Upvoted: 29 Nov Comments: 0
Under consideration Scale Ticketing App

Truck In Yard Changes

I'd like to be able to mark a truck as in the yard without having to tare it in. Also it would be nice to be able to mark a truck as in the yard without having to ...
Suggested by: Tehya (16 Aug) Upvoted: 18 Aug Comments: 0
Under consideration Scale Ticketing App

Fuel Surcharge Visibility

In order screen, it would be awesome if we could see if a material has an adjustment and surcharge on it without having to click edit.
Suggested by: Chrissy (20 Jul) Upvoted: 26 Aug Comments: 0
Under consideration Web Portal

Add in a flag to indicate if an AR Payment was made internally or externally

Add a flag to indicate if a payment was processed from an internal user, a customer user, or the anonymous payment link.
Suggested by: Moderator (08 Jul) Upvoted: 26 Aug Comments: 0
Under consideration Billing & Invoicing Web Portal

Dispatching Dashboard

Could there be summary boxes (Like on Home page), that would include something like: Active Requests, Hold Requests, Customers with Requests, Active Trucks, Active ...
Suggested by: Stephen Larson (27 Jun) Upvoted: 06 Sep Comments: 0
Under consideration Dispatching Web Portal

Dispatch Notification to Location where dispatch is for

When a request is made, there doesn’t seem like a notification is sent to the quarry where the request would be picked up from. It would be needed so that the scales ...
Suggested by: Stephen Larson (27 Jun) Upvoted: 06 Sep Comments: 0

Select the customer first and then the order number on the Create/Edit Request

The thought would be that Dispatch chooses the customer first and then can quickly select an order for that customer. (I know you can filter the order by Customer ...
Suggested by: Stephen Larson (27 Jun) Upvoted: 06 Sep Comments: 0
Under consideration Dispatching Web Portal

Request number that would be assigned to the request after saving it

This will help us and drivers to explain more efficiently to weigh master as to what request is being scaled at that time.
Suggested by: Stephen Larson (27 Jun) Upvoted: 06 Sep Comments: 0

Add PO# to a Dispatch

Dispatch is going to be taking the orders and makes sense for them to go ahead and put in a PO for the Request especially if a generic sales order has been selected. ...
Suggested by: Stephen Larson (27 Jun) Upvoted: 06 Sep Comments: 0

Visible $ value for Material/Freight/Surcharge Price+Amt+Tax in Ticket Query for Customer Profiles

We have a lot of Customer's requests for Ticket query export to Excel with available $ value in Material/Freight/Surcharge Price+Amt+Tax fields. Customers need to ...
Suggested by: Anna Brezhneva (20 Jun) Upvoted: 20 Jul Comments: 0
Under consideration Web Portal

"ALL" locations for individual regions on FW Manage Mobile App

Currently only option when selecting a specific region in the FW Manage Mobile App is a specific location. Need the ability to select all locations for specific ...
Suggested by: Stephen Larson (15 Jun) Upvoted: 24 Jun Comments: 0
Under consideration Mobile App

Allow saving driver signature

Allow saving the drivers signature for a set amount of time. Alleviates having the driver get out of the truck for every load.
Suggested by: Patrick Palmersheim (10 Jun) Upvoted: 04 Aug Comments: 0
Under consideration

Ability to EDIT or REVISE an invoice

Ability to edit or revise an invoice and keep the SAME invoice number or maybe the same invoice number-R (for revised).
Suggested by: Kristin (25 May) Upvoted: 27 Jun Comments: 0
Under consideration Web Portal

Inventory detail

under the inventory tab, it would be nice if you could click on the outgoing and incoming tickets and see what those totals comprise after you click on the individual ...
Suggested by: Neil (27 Apr) Upvoted: 25 Jul Comments: 0
Under consideration Web Portal

Add SSO integration

add Single Sign On integration ability. Everyone is always concerned about security and data safety. SSO makes managing users (both onboarding and off boarding) ...
Suggested by: Kaystan Drew (13 Apr) Upvoted: 25 May Comments: 0
Under consideration Web Portal

Add Hauler Edit option in the app.

This allows the operator to correct the number and or Hauler spelling. Allows the option to delete duplicated Haulers and numbers, but it would only for that specific ...
Suggested by: Destinee Absher (29 Oct, '21) Upvoted: 04 Aug Comments: 0
Under consideration Scale Ticketing App

Hauler Insurance Expiration

Changing update info so that when we update the haulers ins info it will also change all trucks under the Hauler. Currently we are having to change each individual ...
Suggested by: Lesa Taylor (07 Oct, '21) Upvoted: 01 Mar Comments: 0
Under consideration Scale Ticketing App Web Portal

Dark Mode on Desktop App

Would like to have the ability to have dark mode work on desktop app. Currently when Windows is in Dark mode, FW has fields that are not readable.
Suggested by: Stephen Larson (13 Sep, '21) Upvoted: 04 Aug Comments: 0
Under consideration Scale Ticketing App

Desktop App auto Sync every X number of minutes

It would be nice to have the desktop app auto sync every X number of minutes (Maybe 5 - 10 minutes?). This way when a customer gets put on Do Not Sell, we are not ...
Suggested by: Stephen Larson (10 Sep, '21) Upvoted: 15 Oct, '21 Comments: 0
Under consideration Scale Ticketing App

Sync Truck Documents to Desktop Ticketing Application

Sync Documents and Images uploaded to a Truck to the Desktop Ticketing Application so Operators can add and view things like Overweight Permits without having access ...
Suggested by: Moderator (06 Aug, '21) Upvoted: 27 Jan Comments: 0
Under consideration Scale Ticketing App Web Portal

Location of Pickup not visible when adding dispatches to trucks from the Trucks View

Sometimes we can fulfill an order from multiple locations and yards depending on where the truck is and what is most efficient. When adding a request to a truck in ...
Suggested by: Grant (25 Jun, '21) Upvoted: 06 Sep Comments: 0
Under consideration Dispatching Web Portal

Add in a way for users to set up Dispatch, but not have access to assign haulers and trucks

Have a way for a user to set up the top part of a dispatch, but not control the Trucks or Haulers assigned to the dispatch
Suggested by: David (23 Jun, '21) Upvoted: 27 Jan Comments: 0
Under consideration Dispatching Web Portal

Add Request Reference Number visibility to Load-Out In Yard and Ticket Query

Visibility to the RR# is important for Orders with one RR# (or PO#) per truckload. A quick way to see if that RR# is already in the yard being loaded without having ...
Suggested by: Jim Bailey (15 Jun, '21) Upvoted: 06 Sep Comments: 0
Under consideration Scale Ticketing App Web Portal

Ability to edit Haul Rates on an Order Product in Hauler Pay > New Payment

Will need an extra grouping under Hauler? Hauler > Order Product > Trucks?
Suggested by: Ron (29 Apr, '21) Upvoted: 26 Aug Comments: 0
Under consideration Web Portal

Option to upload an image to Ticket or POD from the Web Portal (after it is created)

Add in a way to upload a supporting image to a Ticket or POD record from the Web Portal. This can be useful in situations where you have an incorrect image on the ...
Suggested by: Moderator (09 Mar, '21) Upvoted: 22 Jun Comments: 0
Under consideration Web Portal

Add in the Order Description field to the Ticket Summary on the Mobile Management App

Add in the Order Description to the Ticket Summary where the information is summarized by the Order number.
Suggested by: Moderator (03 Feb, '21) Upvoted: 04 Mar, '21 Comments: 0
Done Mobile App

Column Customization

Whether in Quote, Order, Customers, Haulers or Trucks, it would be nice to be able to pick different columns for view (pending the information on setup) and be able ...
Suggested by: Mallory Black (21 Jan, '21) Upvoted: 10 Sep, '21 Comments: 0
Under consideration

Add a Yard tab to the Dashboard Ticket Summary

Suggested by: Moderator (11 Dec, '20) Upvoted: 15 Dec, '20 Comments: 0
Under consideration Web Portal

Do not split out Dashboard Order tab rows by order-product

Currently, the Dashboard ticket summary table Order tab splits out each row by order-product, instead of summarizing on the Order itself.
Suggested by: Moderator (11 Dec, '20) Upvoted: 15 Dec, '20 Comments: 0
Under consideration Web Portal

Clear out Last Haul date when an order is copied.

When an order is copied in the order screen, the last haul date from the copied order stays with the copy.
Suggested by: Grant Provost (30 Sep, '20) Upvoted: 03 Nov, '20 Comments: 0
Done Web Portal

Add more than 20 characters in the Customer Contact Name field

There are customer contacts that have longer names. Need to increase the amount of characters allowed please.
Suggested by: Stacey Winia (22 Sep, '20) Upvoted: 20 Jun Comments: 0
Under consideration Web Portal

Add Quote Rejection Reason

Add in a place to list a reason that a quote is rejected.
Suggested by: Moderator (17 Jun, '20) Upvoted: 27 Jun Comments: 0
Done Web Portal

Add a space to send message to loader app when taring in truck

Add in a way to send a message to the loader app when using load out. (for example, to indicate how much weight should be loaded)
Suggested by: Moderator (12 Jun, '20) Upvoted: 16 Aug Comments: 0
Under consideration Scale Ticketing App

show numbers of trucks assinged/requested on whitebaord

from a quick view it would be good to see how many trucks were requested vs assigned on and order without having to go in and check each one
Suggested by: Andrew bates (26 May, '20) Upvoted: 06 Sep Comments: 0
Under consideration Dispatching Web Portal

Filter Ticket Query by Salesperson and show as a column

Suggested by: Moderator (14 May, '20) Upvoted: 21 Jan, '21 Comments: 0
Under consideration Web Portal

Remove "Print" button on Scale Ticketing App Ticket History for voided tickets

Since a ticket cannot be printed after it has been voided, the print button in the ticket history should be hidden for tickets that have been voided.
Suggested by: Moderator (19 Feb, '20) Upvoted: 26 Aug Comments: 0

Select from existing job phases/cost types when editing a ticket in the query

Add in the ability to search and select from existing job phases/cost types when editing tickets in the ticket query, instead of manually typing them in to prevent ...
Suggested by: Moderator (16 Dec, '19) Upvoted: 16 Dec, '19 Comments: 0

Add in additional info to email Notifications

Add in the ticket info, PO, and Job number (and anything else that regularly prints on tickets) It would also be a good idea to add in the ticket PDF as an ...
Suggested by: Moderator (16 Dec, '19) Upvoted: 16 Dec, '19 Comments: 0
Done Web Portal

Allow entering UDF and Haul Zone info ahead of time when assigning an order on the scale app.

To speed up ticketing of truck that have been assigned/marked in-yard, it would be nice to be able to go ahead and enter any ticket information known ahead of time to ...
Suggested by: Moderator (06 Dec, '19) Upvoted: 15 Jun Comments: 0
Under consideration Scale Ticketing App

Add Default tax rate by product

For the products that will always be non taxable (imports that will be recycled) have a default tax rate that will always supersede other tax rates that would ...
Suggested by: Andrew (04 Dec, '19) Upvoted: 06 Dec, '19 Comments: 0
Done Web Portal

Ability to set when Load Counts reset

Need to be able to keep a shift's running total at night, without it resetting at midnight for DOT (and internal) purposes. Something like a reset total option under ...
Suggested by: Will Hunt (25 Nov, '19) Upvoted: 20 Jul Comments: 0