Add a warning message when creating an order on Desktop App for Do Not Sell Customers

22 votes

Solved Via Work-Around Scale Ticketing App Suggested by: Moderator (19 Aug, '20) • Upvoted: 18 Apr • Comments: 4

Comments: 4

04 Jan, '21
Mallory Black
Warning message but then CAN'T create the order as well.
24 Mar, '21
Ron Thompson
Dahlia with Argent called in about this. Need a way to prevent Scale operator from creating a new order after customer set to Do Not Sell
03 Mar, '22
Stephen Larson
This is a big concern for us. A customer who is on DNS is there for a reason. Allowing them to still purchase product is counter intuitive and just causes a lot of phone calls and emails after the fact.
26 Apr, '22
Stephen Admin
As of version 4.0.29.0 of the desktop ticketing application, the customer's Credit Status is checked before a ticket is made and printed to warn the operator if a customer is currently Do Not Sell. Although you can still add a new order for a DNS customer, it will default to the Inactive status, so you will still be unable to ticket for it.