Restore duplicate ticket alert
The software used to alert us when a duplicate ticket number was being entered. That feature has been removed. Our staff member who enters outside tickets into FW is also responsible for the accounts receivable function and having to query each outside ticket to make sure it is not a duplicate is not a good use of her time. Please restore this feature. I'm unsure why this safeguard has been removed.
Comments: 4
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12 May, '25
Kathy Steffek MergedWould like a prompt of a duplicate ticket like it use to provide. Now you have no warnings and we are entering outside tickets and seeing duplicates. Please bring back a least a warning!!
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12 May, '25
Gaylene Hopkins MergedWe absolutely need a warning or message to be prompted if a duplicate has been entered. Before the last update, we had that feature
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05 Aug, '25
Luc Juneau System"warning or message to be prompted if a duplicate has been entered" (suggested by <Hidden> on 2025-05-12), including upvotes (1) and comments (0), was merged into this suggestion.
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05 Aug, '25
Luc Juneau System"Ticket Duplicates" (suggested by <Hidden> on 2025-05-12), including upvotes (1) and comments (0), was merged into this suggestion.