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Additional Email Distribution Features

This could have a few more features to make this nicer: Allow ability to pick out To and Cc people. Allow a chance to modify the email Subject and/or Body before ...
Suggested by: Mallory Black (18 Jan, '21) Upvoted: 14 Nov, '25 Comments: 16
Under consideration Web Portal

Effective Dates with Price Updating

With the ability to add Proposed Pricing ahead of time, it would still be nice that there are effective dates that the price update would automatically take place. ...
Suggested by: Mallory Black (08 Jun, '21) Upvoted: 01 Jun Comments: 3
Under consideration Web Portal

Display Quantity Sold on the Orders Page

It would be extremely helpful and convenient if there was a field that displayed the total quantity sold on the Orders tab. This would allow for a quick lookup ...
Suggested by: Preston (23 Jun, '21) Upvoted: 01 Jun Comments: 2
Under consideration Web Portal

Allow letters in the ticket number field for manual ticket entry

Suggested by: Wallace Anderson (18 Jun, '20) Upvoted: 04 May Comments: 2
Not planned Web Portal

User Permission Restriction more detailed

- Allow user roles to be locked down to a specific location - Instead of restriction by the module (Trucks, Resources, etc) it would be great to restrict by Program ...
Suggested by: Moderator (22 May, '20) Upvoted: 04 May Comments: 14
Planned Web Portal

Pop-Up Alerts

It would be helpful if there was a way to create customizable pop-up alerts that could warn of of what ever we type in... such as PO# required.... or do not accept ...
Suggested by: Chrissy Tremblay (01 Mar, '23) Upvoted: 19 Mar Comments: 1
Under consideration Web Portal

Add Hourly as unit type for haul/freight

There is Unit and Load for hauling type but another option that happens frequently is by the hour. I realize upon ticketing the hours wouldn't be known at that time, ...
Suggested by: Mallory Black (03 Jun, '21) Upvoted: 31 Dec, '25 Comments: 2

Adding Multiple products to a dispatch request

Dispatchers regularly have requests for multiple products at the same location under the same order. It would be great if we could tag multiple products from the ...
Suggested by: Nick Doorn (24 Mar, '21) Upvoted: 05 Aug, '25 Comments: 2

Display the Haul Rate in the Ticket Query

Suggested by: Moderator (03 Sep, '20) Upvoted: 31 Dec, '25 Comments: 1
Under consideration Web Portal

Add "Inactive" on Item Master

Similar to the inactive feature on orders, add a button to an item record. Currently, the suggestion is to add "INACTIVE - DO NOT USE" in front of the item.
Suggested by: Silver Creek Materials (15 Mar, '24) Upvoted: 01 Jun Comments: 3
Under consideration Web Portal

Add "Require PO Number" setting

Add an option to require a PO Number, and prevent ticketing if the field is blank
Suggested by: Moderator (12 Nov, '19) Upvoted: 20 Mar, '24 Comments: 4

add an expiry date to entire order

Have an expiry date on the entire order not just the products in the order.
Suggested by: joana beson (11 Dec, '20) Upvoted: 19 Mar Comments: 1
Under consideration Web Portal

Email Distribution Features

Add custom email reply-to addresses and better control over distribution
Suggested by: Mallory Black (18 Jan, '21) Upvoted: 11 Apr, '22 Comments: 0

Dispatching Schedule

It would be useful to have all existing dispatches, trucks, and set days/times put together as a Dispatching schedule. Maybe add in a functionality to quickly add ...
Suggested by: Moderator (12 Nov, '19) Upvoted: 14 Nov, '25 Comments: 0

Restore duplicate ticket alert

The software used to alert us when a duplicate ticket number was being entered. That feature has been removed. Our staff member who enters outside tickets into FW ...
Suggested by: Desiree LaVigne (16 Jun, '25) Upvoted: 27 Mar Comments: 4

Add Pricing Adjustments to Multiple Products on Update All Products

We typically use pricing adjustments for our fuel surcharges and it would be convenient if you could add pricing adjustments via the update products tool on the order ...
Suggested by: Grant Provost (16 Mar, '22) Upvoted: 27 Mar Comments: 3
Under consideration Web Portal

Customer Categories

Idea to create some system of category organization for customers, similar to product categories. Example customer categories people might use: Cash customers, ...
Suggested by: Moderator (12 May, '20) Upvoted: 02 May, '25 Comments: 3

WARN / RESTRICT Settings for Customers who have exceeded credit limit in Scale App

Add setting for Weigh-Master to be warned or denied on ticket creation if a customer has exceeded their credit limit.
Suggested by: Jason McGouldrick (11 Jun, '24) Upvoted: 19 Mar Comments: 2
Under consideration Mobile App Web Portal

Edit From Order Screen

It would be great to be able to Edit Line specific items from the Edit Screen. Such as: Changing order from Active to Inactive or Pay Type from Charge to Cash without ...
Suggested by: Chrissy Pilley (21 Jul, '21) Upvoted: 31 Dec, '25 Comments: 1
Under consideration Web Portal

have the option to make a location Inactive

can you make an option where we can make a location inactive.
Suggested by: joana beson (20 Jul, '20) Upvoted: 19 Sep, '25 Comments: 1
Under consideration Web Portal

Save Documents/Notes to Customers and Haulers

Add in the ability to save notes and documents to Customers and Haulers in the same way you can save them to Orders
Suggested by: Moderator (07 May, '20) Upvoted: 20 Jan Comments: 6
Planned Web Portal

Add ability to create freight default pricings

Option: Add haul zone function to be used at point of quote or order creation so a zone can be selected per order-product to make adding freight rates simple Option: ...
Suggested by: Justin (19 Jun, '20) Upvoted: 04 Oct, '24 Comments: 2

Adding multiple products onto an order at once (not all)

Add in the ability to add multiple products to an order, but not all of them. Maybe something like a pop-up product list with checkboxes. Maybe also include the ...
Suggested by: Moderator (12 Nov, '19) Upvoted: 26 Jul, '22 Comments: 2

Ablity to group customers under a parent number

Sometimes one customer might have multiple locations, but pays all under one check or shares a credit limit, the ability to link them together, especially in applying ...
Suggested by: Jeannette Barrett RCS (19 Jun, '25) Upvoted: 04 Feb Comments: 0
Under consideration Web Portal

Show the Order Create Date on the Order grid

Suggested by: Haley (11 Aug, '22) Upvoted: 22 May Comments: 0
Under consideration Web Portal

Favorites in Reporting saving the preset pararmators

Allow a report to be saved as a template / Favorite with the defined selections made - ie all locations, all regions, group by options.
Suggested by: Colleen Danelski (11 Nov, '22) Upvoted: 23 Dec, '25 Comments: 2
Under consideration Web Portal

Add region, location, and yard parameters to Scheduled reports

Add in optional region, location, and yard multi-select parameters to the scheduled report setup
Suggested by: Haley (07 Feb, '23) Upvoted: 04 Sep, '24 Comments: 0
Under consideration Reporting Web Portal

Customer Portal Set Up

Able to set up customers to access Portal from customer setup up rather than from user administration so that Data Managers can set this up rather than admin.
Suggested by: Dianne Soetemans (01 Feb, '23) Upvoted: 19 Mar Comments: 0
Under consideration Web Portal

Add "Customers" to Audit Reporting

Adding this would allow us to see when and who has added new customers, changed terms, and placed a customer on "Do not sell" or has changed the status.
Suggested by: Ashley Valdez (31 Aug, '21) Upvoted: 29 Aug, '22 Comments: 0

Search option by only part of the ticket number in the Ticket Query

That would be nice to have the same search option by the part of the ticket number in the Ticket Query as we have in Orders, Trucks, Customers menus (Contains and ...
Suggested by: Anna Brezhneva (04 Aug, '20) Upvoted: 20 Oct, '23 Comments: 0
Under consideration Web Portal

Quote Acceptance Email

When a quote is accepted, or rejected the sales person should receive an email notification.
Suggested by: Tara K (27 Feb, '24) Upvoted: 07 Jul, '25 Comments: 7
Under consideration Web Portal

Prevent adding/reactivating orders for Do Not Sell customers and non-cash orders for Cash Only

Add more lock-downs based on customer credit statuses to the Web Portal and Desktop app to prevent creating new orders for DNS customers and non-cash orders for Cash ...
Suggested by: Moderator (19 Nov, '20) Upvoted: 23 Dec, '25 Comments: 3

Add in Ticket-Level PO#

For Orders/Customers that have more than one PO#, allow for setting up a PO# at the ticket-level instead of only at the Order level.
Suggested by: Andre Lopez (11 Feb, '20) Upvoted: 11 Sep, '23 Comments: 3

Ability to EDIT or REVISE an invoice

Ability to edit or revise an invoice and keep the SAME invoice number or maybe the same invoice number-R (for revised).
Suggested by: Kristin (25 May, '22) Upvoted: 19 Mar Comments: 0
Under consideration Web Portal

Billing History - Multiple selection for bulk export

Two different scenarios: "Credits" Batch Type, be able to select multiple invoices that can be exported individually. "Invoices" Batch Type, be able to select ...
Suggested by: Calvin Piche (02 Aug, '24) Upvoted: 23 Dec, '25 Comments: 4

Add more digits for Truck ID name / drop down option with truck types

Please add more than 10 digits to ID menu, or consider the drop down option with truck types preset to prevent creating duplicates with different spelling. Example: ...
Suggested by: Anna Brezhneva (15 Oct, '21) Upvoted: 13 Nov, '25 Comments: 2

Allow setting fields as required on the Customer level

For example, make it so Job and PO are required fields on Order setup, but only for certain customers.
Suggested by: Moderator (29 May, '20) Upvoted: 05 Aug, '25 Comments: 1
Under consideration Web Portal

Order Level Credit Limit

We have customers (mostly County and Government) who order with blanket Purchase Orders. They may send us a PO for $5,000.00 and buy several different products. We ...
Suggested by: Brandon McGouldrick (17 Nov, '22) Upvoted: 19 Mar Comments: 0

Allow filtering and sorting dispatches by Location/Yard

Suggested by: Moderator (10 Jun, '20) Upvoted: 09 Jan, '24 Comments: 4
Under consideration Dispatching Web Portal

Add in a way to select which Tickets are Invoiced in New Billing

Add in an option to individually select which Tickets you want to bill when in New Billing to have the ability to only bill certain Tickets on a certain Order for a ...
Suggested by: Moderator (01 Apr, '21) Upvoted: 27 Jun, '22 Comments: 3

Add in ability to create Transfer orders for moving product internally

Add in Transfer Order Direction to allow for seamless product transfers between locations linked into inventory module.
Suggested by: Moderator (15 May, '20) Upvoted: 04 Dec, '23 Comments: 3

Hide Inactive Trucks and Haulers in Ticket Query>Ticket Edit

Currently you are able to select an inactive hauler or truck when editing a ticket in the ticket query. This could lead to potential mistakes when editing a ticket. ...
Suggested by: Corey (19 Nov, '24) Upvoted: 04 Sep, '25 Comments: 1
Not planned Web Portal

Add ability to attach photo

Add ability to attach photos or PDFs to tickets entered through the portal. For example, we have arrangements with certain types of trucks who don’t scale, but ...
Suggested by: Katie (13 Feb, '24) Upvoted: 09 Sep, '25 Comments: 1
Under consideration Web Portal

Print invoices in alphabetical order

Be able to print invoices in alphabetical order rather than customer number order.
Suggested by: Danielle (02 Nov, '23) Upvoted: 07 Aug, '25 Comments: 1

Add the ability to Edit the Invoice Number

Manually be able to edit the invoice number before creating the batch or even afterwards.
Suggested by: Stacey Winia (18 Sep, '20) Upvoted: 04 Oct, '24 Comments: 1

Revision box on bulk ticket edit

Allow for a custom revision message to be applied to many tickets via bulk ticket edit.
Suggested by: Tara M- BARD (05 Aug, '25) Upvoted: 17 Sep, '25 Comments: 0

Add adjustments to the add multiple products option on Orders

Add adjustments to the add multiple products option in the order screen
Suggested by: Chrissy Tremblay (20 Jul, '22) Upvoted: 31 Dec, '25 Comments: 0
Under consideration Web Portal

Phone numbers in Orders

It would be great to have a separate field in an order to enter phone numbers that you could search by for customers to quickly locate their orders!
Suggested by: Chrissy Tremblay (20 May, '22) Upvoted: 12 Nov, '25 Comments: 0

Widen product field dropdown in Bulk Ticket Edit so that you can see all of the info + the location

Currently, the product dropdown includes the product ID, description, and yard, so its not possible to see the yard the product is coming from in the dropdown is the ...
Suggested by: Moderator (16 Dec, '19) Upvoted: 26 Aug, '22 Comments: 0